Turn trash night into a five-star amenity
Doorstep One gives connected residents a live window into service — schedules, set-out reminders, live collection status, and targeted operational notices delivered by push plus a persistent inbox — with an optional way to send photo-backed support requests straight to the valet team.
Connect without an account or password
Residents scan a property QR code or open an invite link, confirm the property, and pick their building and unit. The guided connection is tied to their device — no Doorstep One account or password to create or remember.
- QR- and invite-link-guided connection
- Building and unit self-selection
- No Doorstep One account or password
- Enabled per-organization — you control the rollout
Send the update once. Give residents somewhere to find it again.
Send a Service Alert, Schedule Change, or Property Announcement to the connected resident devices that share it. Each notice lands in a persistent in-app inbox, even when a resident has muted that category’s push. The receipt separates included devices, pushes accepted by the provider, inbox-only delivery, retries, failures, and notices residents actually opened.
- Organization, region, property, route, or unit targeting
- Send immediately or schedule for later
- Non-urgent pushes respect each property’s quiet hours
- Persistent inbox plus delivery and open visibility
Reminders that prevent violations
The most common violation is a late set-out. Residents opt into push reminders timed to each route’s set-out window — so bins are out before the porter arrives, not after.
- Set-out reminders timed to the actual route schedule
- Respects cancellations and schedule changes automatically
- Per-device opt-in and opt-out
- Fewer violations, fewer resident complaints
See service live — and reach the right team when something is wrong
When a porter starts servicing the property, connected residents see it live. If something is wrong, they can choose a configured reason, add a message, attach photos, and send a structured support request directly to the valet company. The team receives recent route activity, porter links, and prior unit violations with the request so it can investigate and act with context.
- Real-time service status on resident home screens
- Optional photo-backed support requests with configurable reasons
- Optional contact details plus configured email, phone, and web support links
- Company-wide enablement with property-level controls
Why operators and PMs love it
A resident experience connected to the operation behind it.
Targeted operational notices
Send service alerts, schedule changes, and property announcements only to the connected devices that need them.
A durable resident inbox
Every operational notice remains available in the app even when its push is muted or unavailable.
Communication you can account for
See included, phone-accepted, inbox-only, retrying, failed, and opened counts without calling a push an open.
Fewer preventable complaints
Set-out reminders and timely service updates answer questions before they reach the office.
Direct issue reporting
Residents choose a reason, add photos, and send the issue to the valet company with recent service context.
Controlled by your operation
Set sender roles and organization defaults, then enable or disable notices property by property.
Make trash night part of your pitch
See the resident experience live — from QR-guided connection and service status to a targeted notice, persistent inbox, and photo-backed support request.
First month free, then choose $19.50 per active team seat per month for 12 paid months or $192 per seat for the first paid year ($16 per month equivalent). Applied automatically when you start a free trial.
Applied automatically when you start a free trial.