How can we help?

You can reset your password from the login screen by clicking "Forgot Password" and entering your email address. You'll receive a password reset link within a few minutes. If you don't receive the email, check your spam folder or contact support.

Doorstep One uses guided self-service. Your first route is ready in under 10 minutes: add a property, paste its units, build the route, and schedule the first night. Hands-on help is available whenever you want it, and our staff can optionally help with larger portfolio imports.

The Porter App is available for both iOS (iPhone) devices running iOS 16 or later and Android devices running Android 10 or later. The web dashboard works in all modern browsers on desktop and tablet devices.

Owners and Admins add properties from Properties: name, address, and local time zone. Then paste, import, or generate the unit list, with a preview before anything is saved. Our team can help with larger portfolio imports.

Doorstep One doesn't connect to property management systems today. Unit lists come in by paste or spreadsheet import, and re-importing updates existing units instead of duplicating them. Payroll exports to Excel for your payroll provider.

Yes. Porters keep servicing units and service points, taking photos, and logging violations with no signal; everything queues on the phone and syncs automatically when signal returns. Starting and completing a route need a brief connection, and porters should stay signed in until everything has synced.

As many as your clients need, and they are always free. Each property manager gets their own login that shows only the properties they oversee, and each receives those properties’ daily report by email automatically. They can switch off any property they don’t need.

Yes. A team route puts two to ten porters on one route for the night. Set default porters on the route, or add a helper from the Schedule board or Live Tracker, even after the route has started; the route appears in their app right away. Everyone works one list in any order, each porter is credited for their own work, and night pay splits between the porters who start. One porter per route is still the simplest setup for most properties.

When you add them, choose Set password now. You set their password and give them their sign-in details directly, so there’s no invitation email to find.

Yes. Doorstep One Learn is built into the app: a setup track, a porter track you can hand to new hires, a property manager track, and guides for every screen, with search.