How can we help?
Our team is here to help you get the most out of Doorstep One.
We typically respond within 4 hours during business hours.
Frequently Asked Questions
You can reset your password from the login screen by clicking "Forgot Password" and entering your email address. You'll receive a password reset link within a few minutes. If you don't receive the email, check your spam folder or contact support.
Doorstep One uses guided self-service. Your first route is ready in under 10 minutes: add a property, paste its units, build the route, and schedule the first night. Hands-on help is available whenever you want it, and our staff can optionally help with larger portfolio imports.
The Porter App is available for both iOS (iPhone) devices running iOS 16 or later and Android devices running Android 10 or later. The web dashboard works in all modern browsers on desktop and tablet devices.
Organization administrators can add new properties from the Properties section of the dashboard. You'll need the property name, address, and unit count. Our team can also assist with bulk property imports during onboarding.
We're building integrations with property management systems. Contact us to discuss your PMS needs and timeline.
Yes. The Porter App continues to work when cell signal drops. Porters can complete routes, take photos, and log violations without an internet connection. Data syncs automatically when signal returns.