One night, end to end.
Follow a single service night through Doorstep One — from last-minute coverage at 4:12 PM to the property manager's report at 6:02 AM. Every screen below is the real interface, playing on its own.
4:12 PM
A last-minute callout is covered in minutes.
A porter calls out just before service. Operations drags across the schedule to staff several recurring shifts at once, then opens tonight’s uncovered route, assigns an available local porter, and adds a one-night incentive rate. Coverage is restored before residents ever know anything changed.
6:40 PM
The resident gets a heads-up.
Before a single bag moves, connected residents get a push timed to their property’s actual set-out window. When the porter arrives, their home screen turns green. Trash night stops being a mystery — and late set-outs, the most common violation, mostly stop happening.
7:04 PM
The porter starts the route.
The porter opens one screen: their route, their units, in English or Spanish. Every pickup is one tap and one photo. If the building has no signal — and half of them don’t — everything queues on the device and syncs the moment a bar comes back.
7:12 PM
The operations team sees the whole night.
The Live Tracker puts every property, route, and porter on one board — pending, active, paused, or complete as the work happens. Leaders can catch a stalled route before it becomes a client problem, and access can be scoped so each teammate sees only the regions, properties, and routes they own.
7:20 PM
Every route is live—and replayable.
Operations can open any route and watch it unfold stop by stop: where the porter walked, what was serviced, and when exceptions occurred. Use the live view to coach or intervene in the moment, then replay historical routes later for training, quality review, and a definitive account of the night.
7:42 PM
Something’s wrong at 12-204.
A ripped bag with loose debris outside Unit 12-204. The porter types it, photographs it, and moves on — six seconds. The record keeps the type, the unit, the time, the coordinates, and the photos. One click turns it into a branded PDF the property manager can forward to the resident.
11:58 PM
Review the night together, not in turns.
Incoming service records land in one shared queue, with live presence and item-level locks showing what every reviewer is working on. Supervisors can correct details in seconds, see unit history and monitoring reasons without leaving the item, and approve work in parallel — moving the whole night through review without duplicated effort or overwritten decisions.
6:02 AM
The report is already in the property manager’s inbox.
Before anyone opens a laptop, the daily property report is sent to its configured recipients: the service date, violation count, a downloadable violations PDF, and the night’s before-service, after-service, and service-point photos. Property managers get a concise record of what needs attention — with the photographic proof behind it.
The parts best seen live
Route building, portfolio setup, and payroll-grade time tracking are better shown on your own operation than recreated on a marketing page.
Portfolio setup
Regions, properties, teams, and access configured around your operation.
Route building
Units, buildings, and service points assembled into a night’s work.
Time and pay
Route-based time entries, pay periods, and payroll exports.
See the rest on a live demo
30 minutes on a real multi-state operation — your routes, your properties, your questions.
First month free, then $19.50 per active team seat per month for 12 months. The monthly list price is $39.
Available to new Doorstep One customers who start within 14 days of their demo.