Doorstep One

Privacy Policy

Last updated: August 4, 2026

This Privacy Policy describes how Doorstep One, LLC ("Doorstep One," "we," "us," or "our") collects, uses, discloses, and retains information through our website at doorstep.one, our web application, the Doorstep One Porter App, and the sales, marketing, and support materials and communications we provide (collectively, the "Service"). It also explains the privacy choices and rights that may be available to you.

1. Information We Collect

1.1 Information You Provide

  • Account and Profile Information: Name, email address, phone number, password, role, and organization membership when an account is created or managed.
  • Organization and Transaction Information: Company name, business address, subscription, billing, payment status, and related commercial records. Payment card details are processed by our payment provider rather than stored directly by us.
  • Inquiry, Sales, and Support Information: Contact details, company, operating profile, message content, requested products or services, and communications when you request a demo, contact us, respond to sales materials, or receive support.
  • Service Content: Information entered, uploaded, photographed, or generated while using the Service, including property, route, resident, service, exception, report, violation, scheduling, time, and compensation information.
  • Resident and Workforce Submissions: Information submitted through resident-facing and workforce-facing features, such as service requests, issue reports, notification preferences, in-product searches, and feedback.

1.2 Information Collected Automatically

  • Service Location and Photo Evidence: Location information and photographs collected through the Porter App and related features in connection with route and service execution, together with associated timestamps. This information is made available to the customer organization that manages the account and to its authorized supervisors, property managers, and other recipients selected through Service features.
  • Device, Network, Log, and Security Information: Device type, operating system, browser, application version, language and time zone, device and application identifiers, IP address, user agent, network and connection information, approximate location derived from network information, timestamps, diagnostics, crash and performance data, authentication and access activity, and information used to detect abuse, secure accounts, and maintain the Service.
  • Usage and Measurement Information: Pages, screens, and content viewed; engagement, interaction, and navigation signals; referral, campaign, and search source; approximate location; device and browser characteristics; and pseudonymous first-party identifiers used for measurement and attribution, including whether activity led to an inquiry, sales opportunity, subscription, or revenue event.
  • Sales and Engagement Information: Engagement with materials, links, presentations, proposals, and communications we send or make available, including whether and when they were delivered, opened, viewed, forwarded, or responded to, and the engagement signals associated with that activity.

We use the information described above to understand how visitors, prospects, and business contacts engage with our website, applications, and sales and marketing materials, and to associate that engagement with known or likely business contacts, prospects, customer organizations, and sales opportunities. Associations of this kind may rely on network information such as IP address, device and browser characteristics, first-party identifiers, links we send to a recipient, information contained in our customer and prospect records, and information available to us from other sources. These associations are used for business-to-business sales, marketing measurement, and account research, may be probabilistic or inferred, and may be reviewed by authorized Doorstep One personnel.

For visitors identified as being in the United States, our website automatically uses first-party identifiers for internal measurement and attribution. If a United States visitor enables a recognized Global Privacy Control signal, we continue first-party measurement but do not load third-party analytics.

For visitors outside the United States, or when we cannot determine the visitor's country, we do not create durable website analytics identifiers or load third-party analytics unless the visitor allows analytics. Before that choice, we may collect limited events that are not linked to a durable identifier.

1.3 Information From Other Sources

We may receive information about you from other sources and combine it with the information described above. These sources may include geolocation, network-intelligence, security, and analytics providers; advertising, referral, campaign, and marketing partners; publicly available and commercially available business information; our customers and their administrators regarding their personnel and properties; and other parties that support our sales, marketing, security, and support operations.

2. How We Use Information

We may use information to:

  • Provide, administer, personalize, support, and secure the Service.
  • Verify route coverage, document service, detect exceptions, generate reports, and make service evidence available to authorized organizations and property managers.
  • Respond to inquiries, provide demonstrations, manage prospects and customer relationships, and communicate about the Service.
  • Measure website, campaign, and content performance; attribute inquiries, opportunities, subscriptions, and revenue to their observed sources; identify, research, and prioritize prospective and existing business accounts and contacts; associate observed activity with known or likely business contacts and opportunities; evaluate content and offers; and improve sales and marketing operations.
  • Analyze usage, conduct de-identified or aggregate research, develop and improve features, diagnose problems, and monitor performance.
  • Detect fraud, abuse, security incidents, unlawful activity, and violations of our terms.
  • Comply with law, enforce agreements, exercise or defend legal claims, complete corporate transactions, and protect the rights and safety of Doorstep One and others.

3. How We Disclose Information

We may disclose information in the following circumstances:

  • Customers and Authorized Users: Information may be available to the organization that manages your account, authorized supervisors, property managers, and other recipients selected through Service features. This may include route tracks, service status, photographs, reports, violations, and performance information.
  • Service Providers: Vendors that provide hosting, storage, infrastructure, security, communications, mapping and geolocation, customer-management, sales and marketing, analytics, artificial-intelligence and machine-learning, support, payments, and diagnostics services may process information for us under contractual or operational restrictions.
  • Legal, Safety, and Compliance: Regulators, law enforcement, courts, professional advisers, and other parties when reasonably necessary to comply with law, protect rights or safety, investigate misconduct, or establish and defend claims.
  • Business Transactions: Actual or prospective acquirers, investors, lenders, advisers, and transaction participants in connection with financing, reorganization, merger, acquisition, or sale of assets.
  • At Your Direction: Other parties when you or the relevant customer asks us to disclose information or enables an integration or sharing feature.

Doorstep One does not currently sell personal information or use personal information for cross-context behavioral advertising. If our practices materially change, we will update this notice and provide any consent, opt-out mechanism, or Global Privacy Control handling required before enabling the new practice.

4. Data Retention

We retain information for the period reasonably necessary for the purposes described in this policy, including to provide the Service, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements. Retention depends on the type of information and the context in which it was collected.

  • Website and Product Usage Records: Retained for a limited period appropriate to the measurement, security, and product purposes for which they were collected. Aggregated and de-identified records derived from them may be retained indefinitely for longitudinal measurement and reporting.
  • Sales, Prospect, Customer, and Transaction Records: Retained while an inquiry or commercial relationship is active and afterward as reasonably necessary for legitimate business, tax, accounting, audit, dispute, and legal purposes.
  • Location and Service Evidence: Retained according to customer agreements, operational needs, dispute periods, and applicable legal requirements.
  • Account, Security, and Diagnostic Records: Retained while accounts are active and afterward for appropriate security, continuity, support, fraud-prevention, and legal periods.

We may retain information longer when required by law, subject to a legal hold, needed for an unresolved claim, or maintained in a form that cannot reasonably identify an individual.

5. Your Rights and Choices

5.1 Website Analytics Choices

Visitors who are presented with an analytics choice may allow, decline, or later withdraw analytics through the "Privacy choices" control in the website footer. Withdrawing affects future measurement and does not require us or our providers to delete lawfully retained historical records automatically.

We recognize Global Privacy Control for third-party analytics as described above. Because we do not currently sell personal information or use it for cross-context behavioral advertising, we do not treat that signal as requiring the removal of our internal first-party measurement in the United States.

5.2 Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have rights to request access, correction, deletion, portability, or restriction of certain processing; object to certain processing; withdraw consent; or appeal our response. You may also have the right to use an authorized agent and to receive equal service without unlawful discrimination for exercising a privacy right.

Submit a request to talk@doorstep.one. We may need to verify your identity and authority before completing a request. If Doorstep One processes your information on behalf of your employer or another customer, we may direct the request to that customer or assist it in responding.

6. Account Administration

Accounts are generally created and managed by a customer organization. Account access, correction, removal, and retention may therefore depend on that organization's instructions and its agreement with Doorstep One. Contact your organization administrator or support@doorstep.one for account assistance.

7. Data Security

We use administrative, technical, and organizational safeguards designed to protect information in light of its nature and the risks involved. No transmission, storage, or security measure is completely secure, and we cannot guarantee that unauthorized access, loss, or misuse will never occur.

8. Children's Privacy

The Service is intended for businesses and their authorized workforce and is not directed to children under 16. We do not knowingly collect personal information directly from children under 16. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

9. International Processing

Doorstep One and its providers may process information in the United States and other countries whose data-protection rules differ from those where you live. Where required, we use contractual or other recognized safeguards for cross-border processing. Regional analytics choices do not replace safeguards that applicable law independently requires.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or the Service. We will post the revised policy and update the date above. If required by law, we will provide additional notice or obtain consent before a material change applies.

11. Contact Us

Questions, requests, and privacy concerns may be directed to: